Post-Ticketing Service Fees

Detailed fee schedules for ticket cancellations, date exchanges, supplier waivers, and refund assistance.

Last Revised: September 2026
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Fee Schedules

Post-Ticketing Service Fees ‡‡

The fee schedules below govern all post-issuance airline ticket services. Service fees are charged on a per passenger, per ticket basis and are in addition to any airline or supplier penalties.

Table 1
Cancellation & Refund (Within 4 Hours of Booking)

Applies to agent-assisted cancellation and refund requests initiated within 4 hours of ticket confirmation:

Applies To For Fee
Agent Assisted Cancellation(1) Cancellation & Refund requested within 4 hours of booking Flat $25.00
Table 2
Cancellation & Refund (Within 4 to 24 Hours of Booking)

Tiered service fee schedule based on total gross ticket price:

Applies To Ticket Gross Cost Service Fee
Agent Assisted Cancellation(1)
Cancellation & Refund (4-24 hrs)
 Ticket Cost up to $300.00 $25.00
Ticket Cost $301.00 - $400.00 $35.00
Ticket Cost $401.00 - $500.00 $50.00
Ticket Cost $501.00 - $750.00 $75.00
Ticket Cost above $750.00 10% of Gross Ticket Amount
Table 3
Cancellation w/ Future Airline Credit (Beyond 24 Hours)

When airline fare rules permit ticket cancellation with retention of airline credit for future travel:

Service Requested Air - Economy Air - Business / First
Domestic International Domestic International
Agent Assisted Cancellation w/Future Credit(1)
Cancellation & Refunds (beyond 24 hrs)
 $40.00 $40.00 $75.00 $100.00
Table 4
Cancellation w/ Refund (Beyond 24 Hours)

Where airline tariff rules allow ticket refund processing back to the original method of payment:

Service Requested Air - Economy Air - Business / First
Domestic International Domestic International
Agent Assisted Cancellation w/Refund(2)
Cancellation & Refunds (beyond 24 hrs)
 $100.00 $200.00 $200.00 $200.00
Table 5
Changes to Existing Tickets (Exchange)

Agency service fees for processing date changes, flight swaps, or route modifications:

Change Timeline Air - Economy Air - Business / First
Domestic International Domestic International
Within 10 days of new travel date(1) $125.00 $200.00 $200.00 $200.00
Beyond 10 days of new travel date(2) $75.00 $175.00 $175.00 $175.00
Table 6
Special Services (Agent Assisted Waivers)

Assisting passengers with airline medical exemptions, bereavement waivers, or carrier exceptions:

Service Requested Air - Economy Air - Business / First
Domestic International Domestic International
Agent Assisted Waivers $50.00 $75.00 $100.00 $150.00
Section 7
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons

Our agency agents provide dedicated assistance submitting documentation to airlines for the following situations:

Death/Bereavement
Duplicate booking
Medical
Name Change
Name Correction
No Show
Routing Changes
UNMR
Visa Issues
Denied Boarding
Section 8
Other Terms & Conditions
  • All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures. Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.
  • ‡ All our post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.
  • ‡ Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
Regulatory Footnotes & Supplier Disclosures:
(1) - Most of our airline tickets are non-refundable. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a 'no show' (most 'no show' bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund. If you cancel your booking within 24 hours of purchase through our contact centre (1855-511-4614) and your itinerary is eligible under the airline's policy, we will issue a full refund, including our transaction service fee.
(2) - Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.