Your Data is Protected
We utilize 256-bit SSL encryption and Level 1 PCI-DSS compliant payment processing for every transaction.
Privacy Inquiries Contact SupportIntroduction
ZoomFlightz ("ZoomFlightz", "Company," "Us" or "We") respects your privacy and is committed to protecting it through our compliance with this policy.
This Privacy Notice and Policy (hereafter the "Policy") describes the types of information we may collect from you or that you may provide when you visit or use our website (collectively herein the "Website") and the Company’s mobile website, mobile and tablet applications (collectively herein the "App"), or use any content, functionality, and services offered on or through the Website or App, as well as our practices for collecting, using, maintaining, protecting, sharing, and disclosing that information.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. This Policy may change from time to time (see "Changes to Our Privacy Policy"). Please check the Policy periodically for updates.
- This Policy applies to information we collect when you visit the Website, App, and/or use our online services.
- It applies in email, text, and other electronic messages between you and this Website or App.
- It applies when you interact with our advertising and applications available on third-party websites and services if those applications or advertising include links to this Policy.
- This Policy does NOT apply to information collected by us offline or through any other means, or by any third party including through any application or content that may link to or be accessible from the Website.
Children Under the Age of 13
Our Website is not intended for, intentionally targeted to, or designed for use by children under 13 years of age.
We do not knowingly or intentionally collect personal information from children under 13. If you are under 13, do not use or provide any information on or through this Website, the App, or any of their features; do not register on the Website, make any purchases through the Website/App, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@zoomflightz.com.
- No personal details of minors under 13 are intentionally maintained or processed.
- Parental consent verification is required for all ticketed minor reservations in accordance with airline passenger guidelines.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website and services:
Personal Information: Information by which you may be personally identified, such as name, residential address, postal address, e-mail address, telephone number, credit card numbers or other payment information, or any other identifier by which you may be contacted online or offline.
Non-Identifying Details: Information that is about you but does not individually identify you.
Technical & Connection Details: Information about your internet connection and IP address, the equipment you use to access our Website, browser type and language, access dates/times, referring website addresses, and other usage details.
California Civil Code Section 1798.80 (e) categories: name, physical characteristics or description, address, telephone number, and medical or health insurance information where provided for travel accommodation.
Protected Classifications: Characteristics under state or federal law, such as age, sex/gender, marital status, medical condition, and disability or special assistance requests.
Travel Arrangement Information: Information you provide on our Website to assist you with travel arrangements for yourself or another person, including username, password, location, zip/postal code, mailing address, email address, driver’s license, passport or other government-issued identification numbers, date of birth, gender, arrival and departure locations and times, airline loyalty program numbers, and other travel-related information.
Financial information, including the budget for travel arrangements and payment billing details.
- Direct Collection: Directly from you when you fill in forms, search flights, or complete reservations.
- Automatic Collection: Automatically as you navigate through the site (usage details, IP addresses, operating systems, cookies, and web beacons).
- Third Parties: From third parties, such as our business partners, consolidators, and Global Distribution Systems (GDS).
- Social Media: From third-party social media platforms (Google, Facebook, etc.) that you may use to interact with our Website.
- Analytics & Advertising: From unaffiliated analytics companies, advertising networks, and affiliates.
Information You Provide to Us & Mobile App Usage
The information we collect on or through our Website and App includes voluntary submissions and transaction inputs:
Forms & Inquiries: Information provided when registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
Correspondence: Records and copies of your correspondence (including email addresses and chat logs) if you contact us.
Surveys & Transactions: Your responses to surveys that we might ask you to complete for research purposes, and details of transactions you carry out through our Website and the fulfillment of your travel reservations and purchases.
User Contributions: Information provided to be published, displayed ("posted"), or transmitted to other users or third parties. Your User Contributions are posted at your own risk. Although we limit access to certain pages, please be aware that no security measures are impenetrable.
App Usage & Device Data: When you download, access, and use our App, we may collect usage details (traffic data, location data, logs) and device information (unique device identifier, IP address, operating system, browser type, mobile network, and device phone number). If you do not want us to collect this information, do not download the App or delete it from your device.
- Search queries entered into our flight search engine are captured to retrieve real-time airfares.
- Financial information is required to authorize airline ticketing and merchant processing.
Information Collected Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect information about your equipment, browsing actions, and patterns:
Visits & Activity: Details of your visits to our Website, including traffic data, location data, logs, and resources accessed.
System Information: Information about your computer, mobile device, and internet connection, including IP address, operating system, and browser type.
Behavioral Tracking: How you interact with our services and advertisements, mouse movements, keystrokes, page visits, dates and times of access, and web beacons. We may use third-party vendors to assist with monitoring and analyzing site activity, including Google Analytics and related analytics tools.
Cookies: Small pieces of text sent to your computer or mobile device. Session cookies link user actions during a browsing session and expire at the end of the session. Persistent cookies recognize you as a returning user until they expire or are deleted.
Web Beacons & Flash Objects: Pages and emails may contain small electronic files (clear gifs, pixel tags, single-pixel gifs) that permit counting users who have visited those pages or opened emails and verifying system integrity.
- Cookies help us improve your experience, fulfill transactions, remember preferences, and speed up flight searches.
- Cookies enable you to return to previous searches and help protect against fraudulent activity.
- Essential cookies are required for site operation (e.g. managing flight reservations); you cannot opt out of essential cookies.
- You can manage browser controls to refuse non-essential cookies, though some site features may become restricted.
Third-Party Use of Cookies and Other Tracking Technologies
Some content, applications, and features on the Website—including advertisements, ticket issuance, and payment processing—are served by third parties.
These third parties include advertisers, ad networks, content providers, analytics companies, payment processors, device manufacturers, and application providers.
These entities may use cookies alone or in conjunction with web beacons to collect information about you when you use our website. The information collected may be associated with your personal information or online activities over time across different websites.
We do not control these third parties’ tracking technologies or how they may be used. If you have questions about an advertisement or other targeted content, you should contact the responsible provider directly.
- Third parties may deliver interest-based (behavioral) advertising or other targeted content.
- You can opt out of receiving targeted advertising from members of the Network Advertising Initiative ("NAI") on the NAI website.
- We may collaborate with advertising partners (such as digital marketing networks) to deliver customized travel promotional offers.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:
Service Presentation & Fulfillment: To present our Website and its contents to you, and to fulfill your travel reservations, bookings, and purchases.
Communication: To communicate with you regarding your reservations, bookings, and purchases, and to provide you with information, products, or services requested.
Contract Enforcement: To carry out our obligations and enforce our rights arising from contracts entered into between you and us, including for payment processing, billing, and collection.
Notifications & Marketing: To notify you about changes to our Website, App, or travel services, and to send marketing and advertising communications that we believe may be of interest to you.
Account & Security: To create, maintain, and update user accounts, authenticate identity, and prevent unauthorized account access.
Customer Support: To respond to your questions, process service requests, and provide travel booking confirmations and schedule updates.
- To allow participation in interactive features on our Website.
- To display advertisements to our advertisers’ target audiences without disclosing personal information without consent.
- For any other purpose described when you provide the information or with your explicit consent.
Disclosure of Your Information
We may disclose aggregated, non-identifying information for legitimate business purposes without restriction where permissible under applicable law.
Subsidiaries & Affiliates: We may disclose personal data that we collect or you provide to our subsidiaries and corporate affiliates.
Contractors & Service Providers: To contractors, service providers, and third parties we use to support our business, only to the extent necessary for the fulfillment of your travel arrangements (including airlines, hotel vendors, car rental companies, and consolidators).
Business Partners & Suppliers: To marketing agencies, IT developers, hosting providers, promotion managers, and site analytics providers.
Business Transfers: To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale/transfer of some or all of the Company’s assets.
Legal Obligations & Safety: To comply with any court order, law, or legal process; to enforce our terms of use; or if we in good faith believe disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or others (including fraud protection and credit risk reduction).
- RCS & SMS Alerts: Your SMS/RCS opt-in will not be shared with third parties for purposes unrelated to delivering the services associated with the campaign.
- SMS opt-in and consent status may be shared solely with telecommunications carriers and delivery platform vendors supporting message transmission.
Choices About How We Use and Disclose Your Information
We strive to provide you with control and choices regarding the personal information you provide to us:
Tracking Technologies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable cookies, note that some parts of this site may become inaccessible or not function properly.
Third-Party Advertising Opt-Out: If you do not want us to share your personal information with unaffiliated third parties for promotional purposes, you can opt out by sending an email stating your request to support@zoomflightz.com.
Promotional Offers: If you do not wish to have your contact information used by the Company to promote products or services, you can opt out by emailing support@zoomflightz.com or clicking unsubscribe in our communications. This opt-out does not apply to transactional booking confirmations or receipt notices.
Targeted Advertising: If you do not want us to use information collected to deliver target-audience advertisements, you can opt out by contacting support@zoomflightz.com. Your browser must be configured to accept cookies for cookie-based opt-outs to function.
- Email opt-out requests are processed promptly in accordance with applicable statutory timelines.
- You may also opt out of participating network advertising via the Network Advertising Initiative (NAI) portal.
Accessing and Correcting Your Information
You have the right to review, update, and request correction of your personal data held in our systems.
If you have an account on our Website, you can review and change your personal information by logging into your account profile.
You may also send an email to support@zoomflightz.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies may remain viewable in cached or archived pages. Proper access and use of information provided on the Website is governed by our Terms and Conditions.
- Account profile edits take effect immediately across our active booking systems.
- Certain historical transaction records must be retained pursuant to airline audit and accounting mandates.
Data Security & Retention of Your Information
We take the security and protection of your personal and financial information very seriously.
Security Safeguards: We implement industry-standard administrative, physical, and technical measures designed to secure personal information from accidental loss and unauthorized access, alteration, and disclosure. All information is stored on secure servers behind firewalls. Payment transactions are encrypted using SSL technology.
Internet Security Risks: Although we take all reasonable measures, the transmission of information via the internet is never completely secure. Any transmission is at your own risk. If we learn personal information has been compromised, we will notify you in accordance with applicable legal requirements.
Account Passwords: Where you have chosen or received a password, you are responsible for keeping it confidential. Do not share your password with anyone.
Retention Standards: We retain personal information only as long as necessary to fulfill the purposes set forth in this Policy. We de-identify, aggregate, or anonymize data used for analytical trends. Criteria determining retention include relationship duration, statutory record-keeping mandates, litigation holds, and backup system requirements.
- When personal data is deleted, industry-standard methods ensure recovery is impossible.
- Residual backup copies are kept securely and isolated until scheduled system rotation.
Processing & International Data Transfer
Information that you provide may be transferred to, accessed, stored, and processed in the United States and other countries worldwide.
The servers for our platform are located in the United States, and ZoomFlightz and its third-party service providers operate in multiple countries. When we collect your personal information, it may be processed in any of those countries where our employees or transferees are located.
We have implemented safeguards to ensure any access, processing, and transfer of personal information remains protected in accordance with this Policy and data protection laws.
These safeguards include adequacy decisions of the European Commission confirming an adequate level of data protection, standard contractual clauses (SCCs) incorporated into third-party vendor agreements, and periodic risk assessments.
- Transfers are restricted to those legally binding or essential for fulfilling your travel reservations.
- Contractual terms require all international service partners to protect personal data with comparable standards of care.
Notice of Rights to Residents of Specific Geographic Locations
This section supplements the Policy and applies solely to visitors and travelers residing in the jurisdictions specified below:
European Economic Area (EEA / GDPR): In accordance with Regulation (EU) 2016/679 (GDPR), Data Subjects possess specific statutory rights: Right to be informed, Right of access, Right of rectification, Right to restriction of processing, Right to erasure (Right to be forgotten), Right of portability, Right to withdraw consent, Right to object to processing/profiling, and Right to lodge a complaint with a supervisory authority. The responsible party under Article 4(7) GDPR is ZoomFlightz, 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 8280, Attn: Information Security Coordinator, Telephone: 1855-511-4614, E-mail: support@zoomflightz.com. Lawful bases for processing include Consent, Contract fulfillment, Legal Obligation, Vital Interests, Public Task, and Legitimate Interests.
Canadian Residents: You have the right to request disclosure regarding our collection and use of your personal information (categories collected, sources, business purposes, and third parties shared with), and to challenge and amend inaccurate information. Submit verifiable requests to: ZoomFlightz, 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 8280, Attn: Information Security Coordinator, Phone: 1855-511-4614, Email: support@zoomflightz.com. We endeavor to respond to verifiable requests within 30 days (extendable up to 60 days where justified).
California Residents (CCPA / CPRA & Shine the Light): Under the CCPA and CPRA, California residents have rights regarding the collection, use, and sharing of their personal information. California Civil Code Section 1798.83 permits requesting details regarding disclosure to third parties for direct marketing. To submit a request, contact support@zoomflightz.com.
Nevada Residents (SB 220): Nevada consumers have the right to opt out of the sale of personal information. In the preceding twelve (12) months, ZoomFlightz has not sold personal information to third parties and will not do so without notice and opt-out opportunity.
Virginia (CDPA), Colorado (CPA) & Connecticut (CDA) Residents: Residents have rights to request access to, correct inaccuracies in, delete, confirm processing of, and obtain copies of personal data, as well as opt out of targeted advertising. We will not discriminate against you (deny goods/services, charge different rates, or alter quality) for exercising your statutory privacy rights. Submit requests to: support@zoomflightz.com.
- Verifiable consumer requests require sufficient identity verification before personal data is disclosed.
- No fee is charged to process verifiable consumer requests unless excessive, repetitive, or manifestly unfounded.
Changes to Our Privacy Policy & Contact Information
We reserve the right to modify our privacy and data protection notices at any time due to service changes, legal evolutions, or regulatory requirements.
It is our policy to post any changes we make to our Privacy Policy on this page, with the revision date indicated at the top. You are responsible for ensuring we have an active deliverable email address for you, and for periodically reviewing this Policy.
To ask questions, submit comments regarding our Privacy Policy and privacy practices, or reach our Data Protection Coordinator, contact us using any of the following channels:
- By Email: support@zoomflightz.com
- By Phone: 1855-511-4614 (Toll-Free, 24 Hours / 7 Days a Week)
- By Mail: ZoomFlightz, 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 8280, Attn: Privacy & Data Protection Desk
- Please ensure the subject line of any written correspondence contains the word "PRIVACY" to facilitate expedited routing.