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Section 1
Government & Airport-Imposed Taxes
The following mandatory taxes and government or airport-imposed fees are assessed on applicable domestic and international air travel itineraries.
| Description of Fees & Taxes | Applicable To | Code | Price |
|---|---|---|---|
|
Travel Facilities Tax
This tax is applicable to specific flights routed to or from Alaska or Hawaii.
|
U.S. Domestic and International | US | $9.90 |
|
U.S. Federal Segment Fee
This tax is applicable to flights per segment routed within the United States.
|
U.S. Domestic and International | ZP | $4.50 |
|
U.S. Excise Tax
This tax is a small percentage of flights that is applicable to all flights routed within the United States. Also applicable to flights within the Canada/Mexico 225-mile buffer zones.
|
U.S. Domestic and International | US | 7.50% |
|
Passenger Facility Charge (PFC)
This facility charge is a variable fee applicable on per itinerary for improvement of passenger facility at the airport.
|
U.S. Domestic and International | XF | up to $18.00 |
|
U.S. Passenger Civil Aviation Security Fee
This is a security fee about $5.60 per one way based on the total number of passengers boarding the flight.
|
U.S. Domestic and International | AY | $11.20 |
|
U.S. International Transportation Tax
This tax is applicable to all flights routed to and from the United States, U.S Virgin Islands or Puerto Rico.
|
International | US | $19.70 |
|
U.S. Animal and Plant Health Inspection Service Fee
Applies to all flights originating abroad, except Canada, and landing in the United States, Puerto Rico, or the U.S. Virgin Islands.
|
International | XA | $3.83 |
|
U.S. Immigration and Naturalization Fee
Applies to international arrivals to the United States, Puerto Rico, or the U.S. Virgin Islands.
|
International | XY | $7.00 |
|
U.S. Customs User Fee
This fee is applicable to all international flights routed outside the customs territory.
|
International | YC | $6.52 |
|
International Taxes and Government or Airport-imposed fees
This fee is applicable to cover the cost of inspection fees, security fees and various other taxes levied according to international norms.
|
International | Varies | up to $349.00* |
Section 2
Our Service Fees ‡
Online Air Transaction Services Fees
Depending on the cabin type, trip type and certain other factors, a service fee of up to $100.00 is charged per person for all passenger types**
| Applicable To | Fee Type | Fee Range |
|---|---|---|
| U.S. Domestic and International | Fees | $0.00 to $100.00* |
Service Fee Disclaimers:
- * Approximate amount
- ** Passenger types = Adult, child, senior, infant, student, military.
- ‡ All transaction service fees are non-refundable and are subject to change without notice.
- Government imposed taxes and fees are subject to change without prior notice.
- Service fees will be converted in to your local currency.
Section 3
Special Itinerary & Contact Center Rules
Special booking conditions, split ticketing, multi-carrier bookings, and customer care center reservations are subject to the following schedules:
| Booking Scenario | Description | Applicable Fee |
|---|---|---|
| Multi-City Itineraries | Trips where you visit multiple cities and return home/city of origin from the city you visited last | Up to $100.00 chargeable per passenger as service fee irrespective of the passenger type ticket. |
| Multi-Airline & High-Risk Routes | Multi airline trips / Cities with staggering rate of frauds | Up to $50.00 chargeable per passenger as service fee irrespective of the passenger type ticket. |
| Select Airlines | For certain airlines requiring specialized GDS fulfillment | A service fee of up to $40.00 per passenger can be charged. |
| Nearby Airport & Alternative Date | Itineraries booked utilizing nearby airports or alternative travel dates | Up to $50.00 chargeable per passenger as service fee. |
| Fusion Fares | Combo and multi-carrier split ticketing itineraries | Up to $100.00 chargeable per passenger as service fee. |
| Customer Care Center Bookings | Bookings made through customer care center including round-the-world as well as complex multi-stop itineraries. Senior citizens are charged up to only $100.00. Premium package benefits are included in Contact Center bookings. | Between $10.00 and $200.00 (Seniors up to $100.00). |
Total Price Disclosure Notice
All services fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES OR VARIANCE IN THE FEES. Kindly review the total final price carefully.
Section 4
View Dedicated Post-Ticketing Page →
Post-Ticketing Service Fees ‡‡
All cancellation, refund, ticket exchange, and agent-assisted waiver requests are processed in accordance with airline fare tariffs and the following agency fee schedules:
1. Cancellation & Refund (Within 4 Hours of Booking)
| Applies To | For | Fee |
|---|---|---|
| Agent Assisted Cancellation(1) | Cancellation & Refund requested within 4 hours of booking | Flat $25.00 |
2. Cancellation & Refund (Within 4 to 24 Hours of Booking)
| Ticket Gross Cost Range | Service Fee |
|---|---|
| Ticket Cost up to $300.00 | $25.00 |
| Ticket Cost $301.00 - $400.00 | $35.00 |
| Ticket Cost $401.00 - $500.00 | $50.00 |
| Ticket Cost $501.00 - $750.00 | $75.00 |
| Ticket Cost above $750.00 | 10% of Gross Ticket Amount |
3. Cancellation w/ Future Airline Credit (Beyond 24 Hours)
| Service Requested | Air - Economy | Air - Business / First | ||
|---|---|---|---|---|
| Domestic | International | Domestic | International | |
|
Agent Assisted Cancellation w/Future Credit(1)
Cancellation & Refunds (beyond 24 hrs)
|
$40.00 | $40.00 | $75.00 | $100.00 |
4. Cancellation w/ Refund (Beyond 24 Hours)
| Service Requested | Air - Economy | Air - Business / First | ||
|---|---|---|---|---|
| Domestic | International | Domestic | International | |
|
Agent Assisted Cancellation w/Refund(2)
Cancellation & Refunds (beyond 24 hrs)
|
$100.00 | $200.00 | $200.00 | $200.00 |
5. Changes to Existing Tickets (Exchange)
| Timeline to New Travel Date | Air - Economy | Air - Business / First | ||
|---|---|---|---|---|
| Domestic | International | Domestic | International | |
| Within 10 days of new travel date(1) | $125.00 | $200.00 | $200.00 | $200.00 |
| Beyond 10 days of new travel date(2) | $75.00 | $175.00 | $175.00 | $175.00 |
6. Special Services (Agent Assisted Waivers)
| Special Service Type | Air - Economy | Air - Business / First | ||
|---|---|---|---|---|
| Domestic | International | Domestic | International | |
| Agent Assisted Waivers | $50.00 | $75.00 | $100.00 | $150.00 |
Section 5
Qualifying Reasons for Agent Assistance
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons:
Death/Bereavement
Duplicate booking
Medical
Name Change
Name Correction
No Show
Routing Changes
UNMR
Visa Issues
Denied Boarding
Section 6
Important Terms, Policies & Disclaimers
Other Terms & Conditions:
- All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures. Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.
- ‡ All our post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.
- ‡ Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
Regulatory Footnotes & Supplier Disclosures:
(1) - Most of our airline tickets are non-refundable. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a 'no show' (most 'no show' bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund. If you cancel your booking within 24 hours of purchase through our contact centre (1855-511-4614) and your itinerary is eligible under the airline's policy, we will issue a full refund, including our transaction service fee.
(2) - Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.